Thing > Intangible > StructuredValue > ContactPoint

A contact point—for example, a Customer Complaints department.

Usage: Between 10,000 and 50,000 domains
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PropertyExpected TypeDescription
Properties from ContactPoint
areaServed AdministrativeArea The location served by this contact point (e.g., a phone number intended for Europeans vs. North Americans or only within the United States).
availableLanguage Language A language someone may use with the item.
contactOption ContactPointOption An option available on this contact point (e.g. a toll-free number or support for hearing-impaired callers).
contactType Text A person or organization can have different contact points, for different purposes. For example, a sales contact point, a PR contact point and so on. This property is used to specify the kind of contact point.
email Text Email address.
faxNumber Text The fax number.
hoursAvailable OpeningHoursSpecification The hours during which this contact point is available.
productSupported Product  or
Text 
The product or service this support contact point is related to (such as product support for a particular product line). This can be a specific product or product line (e.g. "iPhone") or a general category of products or services (e.g. "smartphones").
telephone Text The telephone number.
Properties from Thing
additionalType URL An additional type for the item, typically used for adding more specific types from external vocabularies in microdata syntax. This is a relationship between something and a class that the thing is in. In RDFa syntax, it is better to use the native RDFa syntax - the 'typeof' attribute - for multiple types. Schema.org tools may have only weaker understanding of extra types, in particular those defined externally.
alternateName Text An alias for the item.
description Text A short description of the item.
image URL  or
ImageObject 
An image of the item. This can be a URL or a fully described ImageObject.
mainEntityOfPage URL  or
CreativeWork 
Indicates a page (or other CreativeWork) for which this thing is the main entity being described.

Many (but not all) pages have a fairly clear primary topic, some entity or thing that the page describes. For example a restaurant's home page might be primarily about that Restaurant, or an event listing page might represent a single event. The mainEntity and mainEntityOfPage properties allow you to explicitly express the relationship between the page and the primary entity.

Related properties include sameAs, about, and url.

The sameAs and url properties are both similar to mainEntityOfPage. The url property should be reserved to refer to more official or authoritative web pages, such as the item’s official website. The sameAs property also relates a thing to a page that indirectly identifies it. Whereas sameAs emphasises well known pages, the mainEntityOfPage property serves more to clarify which of several entities is the main one for that page.

mainEntityOfPage can be used for any page, including those not recognized as authoritative for that entity. For example, for a product, sameAs might refer to a page on the manufacturer’s official site with specs for the product, while mainEntityOfPage might be used on pages within various retailers’ sites giving details for the same product.

about is similar to mainEntity, with two key differences. First, about can refer to multiple entities/topics, while mainEntity should be used for only the primary one. Second, some pages have a primary entity that itself describes some other entity. For example, one web page may display a news article about a particular person. Another page may display a product review for a particular product. In these cases, mainEntity for the pages should refer to the news article or review, respectively, while about would more properly refer to the person or product.
Inverse property: mainEntity.
name Text The name of the item.
potentialAction Action Indicates a potential Action, which describes an idealized action in which this thing would play an 'object' role.
sameAs URL URL of a reference Web page that unambiguously indicates the item's identity. E.g. the URL of the item's Wikipedia page, Freebase page, or official website.
url URL URL of the item.


Instances of ContactPoint may appear as values for the following properties
PropertyOn TypesDescription
contactPoint Person  or
Organization 
A contact point for a person or organization. Supersedes contactPoints.
homeLocation Person A contact location for a person's residence.
servicePhone ServiceChannel The phone number to use to access the service.
serviceSmsNumber ServiceChannel The number to access the service by text message.
workLocation Person A contact location for a person's place of work.

More specific Types
  • PostalAddress

    Examples

    This example shows a JSON-LD description of services that do not necessarily have a direct
    human-oriented HTML description. It describes a GovernmentService named "Veterans Affairs Emergency Mental Health",
    its operator, service area and service details, such as its Veterans Crisis Line (including  phone contact line
    hours of operation, language and other details).
    
    This example is JSON only.
    
    This example is JSON only.
    
    <script type='application/ld+json'>
    {
      "@context": "http://schema.org",
      "@type": "GovernmentService",
      "name": "Veterans Affairs Emergency Mental Health",
      "serviceType": "Psychiatric Emergency Services",
      "operator": {
        "@type": "GovernmentOrganization",
        "name": "US Department of Veterans Affairs"
      },
      "serviceArea": {
        "@type": "AdministrativeArea",
        "name": "Massachusetts"
      },
      "audience": {
        "@type": "CivicAudience",
        "name": "Veterans"
      },
      "availableChannel": {
        "@type": "ServiceChannel",
        "name": "Urgent Care Clinic",
        "availableLanguage": {
          "@type": "Language",
          "name": "Spanish"
        },
        "serviceLocation": {
          "@type": "Hospital",
          "name": "VA Boston -- West Roxbury",
          "address": {
            "@type": "PostalAddress",
            "streetAddress": "1400 VFW Parkway",
            "addressLocality": "West Roxbury",
            "addressRegion": "MA",
            "postalCode": "02132"
          }
        }
      }
    }
    </script>
    
    Example specifying one customer service phone number.
    
    This example is JSON-only.
    
    This example is JSON-only.
    
    <script type="application/ld+json">
    { "@context" : "http://schema.org",
      "@type" : "Organization",
      "url" : "http://www.your-company-site.com",
      "contactPoint" : [
        { "@type" : "ContactPoint",
          "telephone" : "+1-401-555-1212",
          "contactType" : "customer service"
        } ] }
    </script>
    
    A fuller example that illustrates multiple contact numbers for a company,
    including US toll-free numbers, a hearing-impaired number, and several contact categories.
    
    This example is JSON-only.
    
    This example is JSON-only.
    
    <script type="application/ld+json">
    { "@context" : "http://schema.org",
      "@type" : "Organization",
      "url" : "http://www.t-mobile.com",
      "contactPoint" : [
        { "@type" : "ContactPoint",
          "telephone" : "+1-877-746-0909",
          "contactType" : "customer service",
          "contactOption" : "TollFree",
          "areaServed" : "US"
        } , {
          "@type" : "ContactPoint",
          "telephone" : "+1-505-998-3793",
          "contactType" : "customer service"
        } , {
          "@type" : "ContactPoint",
          "telephone" : "+1-877-296-1018",
          "contactType" : "customer service",
          "contactOption" : ["HearingImpairedSupported","TollFree"] ,
          "areaServed" : "US"
        } , {
          "@type" : "ContactPoint",
          "telephone" : "+1-877-453-1304",
          "contactType" : "technical support",
          "contactOption" : "TollFree",
          "areaServed" : ["US","CA"],
          "availableLanguage" : ["English","French"]
        } , {
          "@type" : "ContactPoint",
          "telephone" : "+1-877-453-1304",
          "contactType" : "bill payment",
          "contactOption" : "TollFree",
          "areaServed" : ["US","CA"]
        } ] }
    </script>
    

    Schema Version 2.0